BPM Center

SFS E-BPM can be used for any sector regardlles of business line.

Overview

SFS E-BPM is a platform that provides a front office, central office and service which establish all business processes of all market sector companies (sales, service, central office etc.) and the intercommunication of these processes. This platform eliminates the need for e-mailing within the institution.

E-BPM Products as whole set have the following features

Specialized Insurance BPM Solution

  • Fully integrated with SFS Insurance Solution Modules
  • Applied Business Processes in Insurance Companies

Customization Capabilities

  • Event and rule based architecture
  • Electronic forms & documents - Implement forms like Request & Change Form
  • Implement own business rules with Winsure Designer

Workflows

  • Automatic / Manual Process
  • Serial / Parallel Processes
  • Reminders & Notification

Performance & Control

  • Process Monitor
  • Hierarchial Activity Reports
  • Analysis Reports (e.g.Survey Analysis)

Tasks Follow Up

  • Personal Organizer (Electronic Agendas, Calendars, Personalized Views)
  • Pool Users
  • Automatic Assignments
  • Cancellation request of a VIP customer with a high value portfolio
  • Responsible File Manager or Claim Adjuster in Claims
  • Automatic Tasks (After Sales Calls in 6th Month & After Sales Visit in next year)
  • Tasks Delegation

Human Centric

  • Follow customer contacts & dialogues from all service points
  • Follow contacts for all entities
  • Follow incoming & outgoing documents

Integration Capabilities

  • Integration with External Systems - Consultancy Business - AR/AP Integration (Agresso or Other)
  • Email, SMS, Fax integration throughout business processes

Customers

Resources

Brochures/Datasheets

Download Brochure

BPM Center Overview